msp-tools bridges the gap between the discrete software platforms that power managed IT services — automating workflows, unifying alerts, and eliminating manual overhead.
Each tool covers a critical domain of managed IT. msp-tools provides the connective tissue that makes them work as a unified system.
Centralizes administration, configuration, and monitoring of FortiGate firewalls that protect client networks. msp-tools surfaces FortiManager alerts directly into ConnectWise tickets.
Firewall ManagementManages switches, routers, and access points across client sites. When a device goes offline, msp-tools automatically routes the alert to ConnectWise as a high-priority ticket.
Device ManagementThe hub for IT issue handling. msp-tools feeds enriched, context-aware tickets into ConnectWise the moment an incident occurs — complete with power status and diagnostic data.
Ticketing & PSABehavioral endpoint detection and response (EDR) with a lightweight sensor on every managed device. Detects malware through real-time behavioral analysis across the entire fleet.
EDR / AntivirusRemote monitoring and management platform for deploying scripts and managing client endpoints. msp-tools leverages NinjaOne's API to automate endpoint-level workflows.
RMM PlatformTwo-factor authentication that verifies user identity before granting access to sensitive applications. Adds a critical layer of identity assurance to every managed environment.
MFA / 2FAWhen a network device goes offline, every second of delay is a second the client could be affected. msp-tools collapses a multi-step manual process into an instantaneous automated workflow.
msp-tools is organized into purpose-built sections, each providing a distinct lens on your managed IT environment.
The Home page presents an at-a-glance health overview of every active integration.
Harvest data from any integrated module and transform it into actionable intelligence. Reports can be exported as CSV files or rendered as interactive charts for presentation and analysis.
The Tools section surfaces frequently needed configuration actions as streamlined shortcuts, removing the need to navigate into individual platforms for routine operations.
The Alerts page provides a comprehensive, sortable table of all incidents produced across integrated platforms. Admins can suppress specific alerts to silence ticket creation for known or expected conditions.
Every capability in msp-tools is built by calling the APIs provided by the software manufacturers. Individual endpoints give rudimentary access to a single resource — but when intricately composed, they unlock entirely new workflows that no single platform offers.
Not every alert warrants a ticket. Our alerting workflow gives admins fine-grained control over which incidents propagate to ConnectWise — letting your team focus on what matters.
Building on our Hydro-Québec integration, msp-tools is extending its real-time power outage monitoring to cover additional electricity providers — bringing the same automated diagnostic context to even more client sites.
Real-time outage data from O&R's API will be surfaced directly on ConnectWise tickets — giving technicians instant power-status context for sites across the Hudson Valley and surrounding areas.
Con Edison outage data will be queried at alert time, allowing msp-tools to determine whether a network disruption at a New York City or Westchester client site is utility-related before a technician even opens the ticket.